Frequently Asked Questions
Everything you need to know about shopping at the official Converse store.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 7-day unconditional return policy for products in original, unworn condition with all tags and packaging intact. Please initiate your return request through the 'My Orders' section of your account.
How do I determine my correct size?
Converse sneakers often run slightly larger than standard brands. We recommend checking the specific size guide on each product page, which includes measurements in centimeters to help you find the perfect fit.
What payment methods do you accept?
The Converse Official Online Store accepts major payment methods including Alipay, WeChat Pay, and most standard credit or debit cards.
Are the products on this site authentic?
Yes, this is the official Converse online store. All products sold here are 100% authentic and shipped directly from our official distribution centers.
Do you offer international shipping?
Currently, the official online store specifically serves customers within the mainland region. For international orders, please visit the Converse official site corresponding to your specific country or region.